Store Policy

Last updated on 12/19/2020 03:05 PM PST.


ORDERS

  • All sales are final, all items are sold as-is.
  • We do not accept cancellation, exchange, refund, or return requests.
  • If there are any issues with your order, please contact us at customer-care@badbitchesboutique.com, thank you.

All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.
Please allow up to 48 hours for the tracking information to become available on USPS.com.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at customer-care@badbitchesboutique.com with your name and order number, and we will contact the USPS on your behalf.

Order Tracking


ADDITIONAL INFORMATION & FRAUD VERIFICATION

Some orders may require additional processing time in the case of order or identity verification. Since we use a Third-Party verification system, we have to wait until clearance is received before dispatching an order that had been flagged. Our team will notify the customer who’s order gets flagged via email.


COUPONS

  • Coupons cannot be used in conjunction with other coupons.
  • Coupons cannot be used for gift card purchases.

GIFT CARDS

  • Gift cards cannot be used to purchase gift cards.
  • Promotional gift cards have a set expiration date, and must be used prior to the expiration date or the balance will be forfeited.
  • To check your gift card balance, please login to your account.

PAYMENT

  • Order payment is required immediately during checkout.
  • Credit/Debit card payments are securely processed by Stripe.
  • Payments via PayPal are accepted.

SHIPPING

  • Shipping address cannot be changed once an order has been placed.
  • Shipping charges for your order will be calculated and displayed at checkout.
  • We offer flat rate shipping, at the rate of $6.99 USD, to anywhere within the contiguous United States.
  • We do not ship domestically to P.O. boxes, or internationally, we apologize for any inconvenience.
  • Upon transferring customer package(s) to the USPS for shipment, Seller is not liable or responsible for damaged, delayed, lost, and/or stolen item(s).
  • Seller does not guarantee or warrant that packages(s) will be delivered on or before a specific date or time.
  • Additionally Seller may provide an “Expected Delivery” date and time, based on the information available on “USPS.com® – USPS Tracking® Results” web page, Seller is not liable or responsible for the accuracy, content, or information contained on USPS.com.
  • Exchanges, refunds, or returns will not be provided for damaged, delayed, lost, and/or stolen items that were transferred to the USPS for shipment.

CONTACT US

If you have any questions about your order, please contact the our Customer Care team, Monday – Friday: 9am to 5pm PST.